1. About These Terms
These terms apply to bookings made with 24 Hour Taxi Melbourne Airport, whether made through this website, by telephone, or by email. By making a booking you agree to them. Please read them before you book.
2. Bookings and Confirmation
A booking request submitted through this website is a request, not a confirmed booking. Your booking is confirmed when we send you a confirmation containing a booking reference. If you have not received a confirmation, please contact us before travelling.
You are responsible for the accuracy of the details you give us, including the pickup address, the date and time, the flight number and the number of passengers and bags. We cannot be responsible for a missed pickup caused by incorrect details.
3. Fares
The fare quoted at the time of booking is the fare you pay, provided the booking details do not change. It includes tolls and GST. It does not change with traffic, with the route taken, or with the time of day.
The fare may change if you alter the pickup or destination address, add stops, change the number of passengers so that a larger vehicle is required, or add extras such as a child restraint after booking. Any change to the fare will be confirmed with you before the trip.
Additional charges may apply for cleaning where a vehicle is soiled, and for parking or airport access fees where these are incurred at your request.
4. Payment
Payment is made to the driver at the end of the trip unless you hold an invoiced account with us. We accept cash and card. Account customers are invoiced monthly on the terms agreed with them.
5. Cancellations and No Shows
You may cancel a booking free of charge up to two hours before the scheduled pickup time. Cancellations inside two hours may attract a fee.
If the passenger cannot be located at the pickup point and does not respond to contact from the driver, the booking may be treated as a no show and a fee may apply.
6. Waiting Time
The first fifteen minutes of waiting are free. Waiting beyond that may be charged.
For airport pickups where a flight number has been supplied, we track the flight and adjust the pickup to the actual landing time at no cost, and the free waiting period begins from the adjusted time.
7. Child Restraints
Child restraints must be requested at the time of booking so the correct restraint can be fitted before the vehicle arrives. Victorian law governs which restraint a child must use, and we will fit the restraint appropriate to the age and size you tell us. We cannot carry a child in an unsuitable restraint.
8. Luggage
Please tell us the number and size of bags when booking so that a suitable vehicle is allocated. We may be unable to carry luggage beyond the capacity of the vehicle booked. Luggage is carried at the owner’s risk.
9. Passenger Conduct
Drivers may refuse or end a trip where a passenger behaves in a way that is unsafe, abusive, or in breach of the law. Smoking and vaping are not permitted in any vehicle. Assistance animals are always welcome.
10. Delays and Matters Outside Our Control
We plan every trip with time in hand, but we cannot accept responsibility for delays caused by matters outside our reasonable control, including traffic, road closures, weather, accidents, or airport and airline operations.
11. Lost Property
Please contact us as soon as possible if you believe you have left something in a vehicle. We will make reasonable efforts to locate and return it. We cannot guarantee recovery.
12. Liability
Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other applicable law that cannot lawfully be excluded or limited. To the extent permitted by law, our liability is limited to resupplying the service or paying the cost of having it resupplied.
13. Privacy
Information you give us is handled in accordance with our privacy policy.
14. Changes to These Terms
We may update these terms from time to time. The version published on this website at the time you make a booking is the version that applies to that booking.
15. Contact
Questions about these terms can be directed to us on 0461 275 333.